Refund Policy

Products are delivered the moment payment clears and cannot be returned once downloaded, so sales are final as a general rule. That rule exists to prevent abuse, not to avoid responsibility: if something we sold you does not work, we will make it right.

Once a digital file has been downloaded it cannot be given back. Accepting returns on that basis would mean giving the product away, which is why instantly delivered digital goods are treated as final across this industry.

By completing checkout you are asking for immediate delivery and acknowledging that this is the case.

We will always put things right in these situations:

• The product is broken and we cannot fix it within a reasonable time.
• The product is materially different from what the product page described.
• You were charged twice, or bought the same product twice by mistake.
• You never received access to the files and we cannot restore it.
• The purchase was made without the payment holder’s authorisation.

Our first step is normally to fix the problem, because that is what most people actually want. If we cannot, you get your money back.

• Changing your mind after downloading.
• Buying the wrong product when the product page described it accurately.
• Being unable to install or configure it, where support has offered to help and you have not engaged.
• A conflict with another resource that the product page already disclosed.
• Performance on server hardware unable to run the product as documented.
• Any purchase where the licence terms have been breached, including redistribution.

Open a support ticket in our Discord, or email us, within 14 days of purchase. Include your Tebex order reference and a description of the problem — screenshots, console output or a short clip make it much faster to resolve.

We aim to give a first response within two hours and to reach a decision within three working days. Approved refunds are issued through Tebex to the original payment method, and typically take a few working days to appear. Currency conversion and bank fees are outside our control.

Please talk to us before raising a chargeback. A chargeback filed without contacting us first will result in the associated licence being revoked and future purchases being declined. Almost every case is resolved faster by opening a ticket.

Nothing in this policy removes rights you have under consumer law where you live. We sell internationally, and in many countries the right to cancel a digital purchase is lost once download begins with your consent — but where you retain a statutory right, this policy does not override it.

Because Tebex Limited is the merchant of record for every sale, its own refund terms also apply to your transaction.

Questions about this document can go to support@b3aztystore.com, or to a support ticket in our Discord. We answer legal and billing questions in the same place we answer everything else.